Refund & Dispute Policy

Effective Date: 1/3/2026

1. Purpose

This Refund and Dispute Resolution Policy (the "Policy") describes how Rev-Anew evaluates refund requests, allocates service credits, and resolves disputes relating to the Services. This Policy applies to all engagements unless expressly superseded in writing.

2. Consultation Booking Fee

  • A non-refundable $49 consultation fee is due at scheduling and is credited toward any Statement of Work executed within ninety (90) days.
  • Consultations canceled or rescheduled with at least forty-eight (48) hours' written notice receive a full refund or fee transfer.
  • No-shows or changes requested inside forty-eight (48) hours forfeit the fee.

3. Project-Based Engagements

3.1 Commencement

A project commences upon mutual execution of the Statement of Work and receipt of any required initial payment. At commencement, resources are allocated and preliminary work begins.

3.2 Refund Eligibility

  • After commencement, project fees are nonrefundable except where Rev-Anew materially fails to deliver the approved scope.
  • If a deliverable does not conform to the Statement of Work, Rev-Anew will promptly correct the deliverable or, if correction is not feasible, issue an equitable partial refund reflecting the undelivered portion.
  • Requests must be submitted in writing within fourteen (14) days of the disputed deliverable.

4. Monthly Retainers

  • Retainers invoice in advance on the first (1st) of each month. The invoice covers the upcoming month of services.
  • To avoid renewal, provide thirty (30) days' written notice before the next billing cycle. Services continue through the paid period, and partial-month refunds are not issued.

5. Exclusions

Refunds are not provided for:

  • Work completed in conformity with the Statement of Work
  • Third-party costs incurred on your behalf (e.g., software subscriptions, advertising spend, data fees)
  • Requests raised more than fourteen (14) days after deliverable acceptance

6. Dispute Resolution Procedure

  1. Notice. Email info@rev-anew.com with the subject line "Refund Request" or "Dispute Notice." Provide the project name, relevant dates, and a detailed explanation of the concern.
  2. Documentation. Attach supporting materials, including the specific scope references and evidence of the alleged deviation.
  3. Investigation. We acknowledge receipt within two (2) business days and conduct an internal review.
  4. Resolution. Within seven (7) business days of acknowledgment, we propose remediation (e.g., additional work at no charge, partial refund, or other equitable remedy) or provide a written explanation if no refund is warranted.

7. Chargebacks

We ask that clients exhaust the dispute process above before initiating a chargeback. Filing a chargeback without prior notice may delay resolution, and Rev-Anew reserves the right to suspend services during an unresolved chargeback. If the dispute is resolved in Rev-Anew's favor, Client remains responsible for processor-imposed chargeback fees.

8. Services Only

Rev-Anew renders professional services; no physical goods are sold. Return or restocking policies applicable to tangible products do not apply.

9. Contact

Submit refund or dispute inquiries via the secure form on our website or email info@rev-anew.com. Phone support will be added once our dedicated support line is in service.